A tech partner for your business

Takunda IT Solutions delivers responsive remote and onsite IT support to keep business operations running smoothly. We support SMEs and organisations with practical troubleshooting, software installations, system upgrades, virus and malware removal, and hardware repairs so teams stay productive and downtime stays under control.

Remote and Onsite Support Across South Africa

We provide remote and onsite IT support anywhere in South Africa.

customer-care

Remote support

Remote support is ideal for quick troubleshooting, software installations, system checks, and malware removal.

Onsite support

Onsite support is used when physical access is needed, especially for assessments, upgrades, and hardware repairs.

Support Hours & Response times

Monday to Friday, 08:00 to 17:00 (excluding public holidays)

Response Times by Priority

We provide professional onsite IT support to keep your systems operational. Response times are based on the priority and impact of the issue:
PriorityImpact DescriptionResponse Time
P1 – CriticalInternet, admin systems, or core business operations down4 business hours
P2 – HighMultiple users or a key operational area affected8 business hours
P3 – MediumSingle user, device, or printer issue1 business day
P4 – LowNew installations, moves, minor requestsScheduled

Monthly Business IT Support Bundles

Basic IT Support Bundle

R3,200

Ideal for small businesses that need reliable monthly support without a long process.

  • 4 onsite support hours per month
  • End-user and admin support
  • PC, laptop, and printer support
  • Basic internet and Wi-Fi troubleshooting
  • Monthly onsite visit
  • Support log report

Additional hours: R350/Hour

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Standard Care Bundle

R5,900

Ideal for growing businesses with multiple users, printers, and shared systems that need priority attention.

  • 8 onsite support hours per month
  • Priority support for critical business functions
  • Shared device and office equipment support
  • Microsoft 365 basic support (email, login, setup)
  • New employee device setup
  • Monthly support report

Additional hours: R350/Hour

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Premium Care Bundle

R10,800

Ideal for larger organisations or multi-site operations that need faster handling of critical issues.

  • 16 onsite support hours per month
  • Same-day onsite response for critical issues
  • Dedicated support technician
  • End-user, device, and core operations support
  • Quarterly IT health checks
  • Priority scheduling

Additional hours: R350/Hour

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Once-Off Support (No Contract)

Best for businesses that need help with a specific issue and do not want a monthly agreement.

  • Call-out (first hour): R350
  • Additional hours: R350/ Hour
  • Travel outside 30km: R6.50/km

Included Services

  • Onsite troubleshooting
  • Device setup and reconfiguration
  • Printer support
  • Internet and Wi-Fi fault fixing
  • Software installation
  • User and admin assistance
  • Basic preventive maintenance
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Optional Add-Ons (Any Bundle)

  • After-hours support: R2,000/month
  • Extra on-site visit: R850 per visit
  • IT asset register and tagging: R1,500 once-off
  • POPIA compliance pack (awareness): R3,500 once-off
  • Security awareness training: R2,500
  • IT Care and Asset Accountability Training: R2,800 once-off
  • Email security (anti-phishing): R40/user/month

Contract & Billing Terms

  • Month-to-month or annual contract
  • Billed monthly in advance
  • Unused hours do not roll over
  • Prices exclude VAT
  • SLA applies only while contract is active

Technical Services and Repairs

What We Support

Takunda IT Solutions provides IT support for:

  • Troubleshooting
  • Software installations
  • System upgrades
  • Virus removal
  • Hardware repairs
  • Diagnostics
  • Malware removal
  • Upgrades (RAM, SSD, OS)
  • Data transfer and recovery
  • Device assessments

Devices supported include PCs/laptops, Macs, and mobile devices.

Diagnostics

We identify the cause of performance issues, errors, crashes, instability, or unusual behaviour. Diagnostics helps confirm what needs to be fixed or upgraded, and reduces guesswork.

Malware removal

If a device is slow, showing popups, or behaving unexpectedly, we remove malware and restore stable operation so your device can be used safely and reliably again.

Upgrades (RAM, SSD, OS)

Upgrades improve speed, stability, and usability. We perform:

  • RAM upgrades
  • SSD upgrades
  • Operating system upgrades

Data transfer and recovery

We assist with data transfer and recovery to help protect important information and restore continuity when devices change or issues occur.

Hardware repairs (onsite)

We provide onsite hardware repairs where physical intervention is required, based on the issue identified during diagnostics and the required repair.

Device assessments

If you need to decide whether to repair, upgrade, or replace a device, we assess device condition and performance and provide a practical recommendation.

Who This Service Is For

This service is designed for:

  • SMEs that need reliable day-to-day IT support
  • Organisations that require responsive support for devices and core operational systems
  • Teams that want issues resolved quickly, without the complexity of managing multiple IT vendors

IT Support for Schools and Education

If you are a school, training centre, or education organisation, we offer a dedicated education-focused IT support service designed for classroom and lab environments.

View our Schools and Education IT Support page

Privacy and Data Handling

When performing IT support, diagnostics, or data-related tasks:

  • We only access data needed to do the job.
  • We keep client information confidential.
  • We follow POPIA-aligned handling practices.

Book IT Support

To log a support request, include your business name, the device types (PC/laptop, Mac, mobile), a short description of the issue and impact, and the best contact person for follow-up.